This was a project I completed for my graduate journalism program, and it was inspired by Dan Ariely’s book “Predictably Irrational”. For my own experiment, I asked people in New York City whether they would prefer to give or receive a gift card, or the same amount in cash. In light of the upcoming holidays, I hope you enjoy….
I used to love gift cards. When I was a kid I liked getting them. As an adult, since I am bad at choosing gifts, I like giving them. Dan Ariely, author of Predictably Irrational, seems to like them too. In a blog post titled “An Irrational Guide to Gift Giving”, Ariely suggests,
“you can think about gift certificates for iTunes, drinks, movies, etc. as gifts that not only get people to experience something new, but also get them to experience something guilt-free, and without the pain of paying.”[1]
Ariely, I concede, makes a good point. His overall thesis in this post is that “A good gift is something that someone really wants but feels guilty buying it for themselves.” Ariely here is considering a gift card a kind of “nudge” in a particular direction, to borrow a term from behavioral economist Richard Thaler and Cass Sunstein. Limiting a person’s choices helps to clear his mind, and guide him toward beneficial decisions. But is there some a bit creepy about furtively choosing for someone else?
Some might argue that these sorts of tricks are manipulative and paternalistic.[2] They make the giver look good or feel good, rather than give the recipient what she really wants. One can almost hear some libertarian economists braying their dissent.[3] Should a gift please the giver or the receiver?
Ariely states in Predictably Irrational that human beings have “market” norms and “social” norms. There are certain ways we behave in different situations that reflect different values and different rules. In the aforementioned book, Ariely asks whether people would buy a boss or a coworker a $100 gift, or simply give the person the same amount in cash. Most, he says would choose the gift, although it is not inherently more valuable. The idea is that giving cash in this case would be inappropriate, even though it might be more useful.
I wanted to explore this question by comparing a cash gift with gift card or gift certificate. My thesis was that most people would prefer to give gift cards, but would prefer to receive cash.
I asked 33 people in New York City whether they would rather give a gift card to a friend for a special occasion, or give the same amount in cash. Twenty-five out of 33 would prefer to give the gift card. I then asked if it would make a difference if a) the store issuing the card also charged a nominal (no more than 5 dollars) fee for the card, or b) if the card carried an expiration date or inactivity charge. Most people said no in both cases, with one person in each case saying “I don’t know” or refusing to answer the question.
However, the most interesting fact for me was the fact that almost the same number of people—24 out of 33—said they would rather RECEIVE cash instead of a card.
This latter choice is a perfectly rational economic decision, and it was what I expected. Cash is more liquid—it can be spent anywhere. Also, cash does not really expire, and some gift cards do. For example, the Stanford Shopping Center, a premier mall in Palo Alto, California, has outsourced its “all-mall” gift cards to a company called Simon. Simon cards charge a monthly inactivity fee of 15% if they are not used within a year.
However the choice to receive cash begs me to wonder why we then would give something to someone else that we would not prefer to receive ourselves? This seems to be an almost-statistically-exact case of irrationality. Almost everyone asked would prefer to give something they would rather not receive, and receive something they would rather not give.
I should add that most people I interviewed did not value gift cards as highly as an actual gift, but when asked why they would gift a gift card when they would clearly prefer to receive cash, most said that the gift card gives the impression that you have “put some thought into it”. I did not take notes on every person’s comment, but this was a common answer. Most also seemed quite surprised to realize they would actually prefer to receive cash.
Here are my numbers:
I did not expect the majorities to so closely mirror each other—I expected more people would appreciate the gesture of someone actually selecting a gift card for them. I was not surprised that many people still chose to give a gift card when the store assessed a fee or included an expiration date, even though to do so is completely irrational. When you consider that gift card is really just another form of currency, it seems silly that you would give someone $105 and only expect $100 in return, or that you would agree to a time limit on a contract.
Only one person actually volunteered a point that might support Ariely’s quote above—that gift cards give people a chance to buy things they would otherwise feel too guilty buying for themselves. The person in question told me that gift cards are good to give young recently-married couples who are concerned about finances. She claimed that many men in these relationships often immediately start funneling any cash gifts into bills or a down payment on a house. Giving a gift card allows the couple to—really, forces the couple—to spend the money on other, less practical things that might bring more fulfillment or contribute better to happy memories of the wedding.
One mistake I regret is that I did not record all of the reasons my subjects gave for their answers—especially those that preferred to receive gift cards. In most cases I chose to stick to my survey questions to stay efficient and to reduce distractions and variables. But, I suspect that if I has asked one of the nine who preferred to receive gift cards, one might have answered something akin to the point Ariely made in his blog post—that by restricting our choices, gift cards allow us to splurge on things we might otherwise not buy.
I was also reminded (yet again), that I am no better than anyone else. My choices would be no different from either majority. I would give the gift card rather than the cash in many cases—especially to recipients whom I do not know well enough to confidently choose a smart gift. But I would almost always prefer cash. I have a small stack of unused gift cards with tiny balances on them in desk drawers. Some have expired; some were misplaced; some I just keep forgetting to put in my wallet. I have a $100 gift card to a restaurant in San Francisco that went out of business before I could redeem it. I am much better at keeping track of dollar bills.
It is important to bear in mind that ‘irrationality’ should not carry the stigma it often does. This experiment, like many people such as Ariely, Kahneman, and Tversky do, simply shows that we are complex beings with myriad concerns. The best practical lesson I could draw from this experiment, and from much of Ariely’s work is the importance of being mindful, alert, and aware as we live our lives and make decisions. Within reason, we can do whatever we want, but we should at least know what we are doing.
[2] http://www.newscientist.com/article/mg21228376.500-nudge-policies-are-another-name-for-coercion.html
[3] Russell Roberts criticizes the use of “nudges” by governments to guide human behavior. http://cafehayek.com/2011/11/nudging-us-to-death.html



